Contact Mrpunter
Start playingWhether you need help navigating our content or assistance with your account, we're here. Reach out to the Mrpunter team at [email protected] and we'll respond within 48 hours during business hours.
Editorial questions and site feedback
For questions about our reviews, guides, or any content published on this portal, email us at [email protected]. We handle enquiries about factual corrections, page updates, and general site navigation.
Our editorial inbox is monitored 6 AM to 5 PM GMT, Monday to Friday. Expect a response within two business days. If you're writing about a specific page or topic, mention the section title or URL so we can find it quickly.
Account and gameplay support
Need help with registration, deposits, withdrawals, bonus terms, or technical issues? Contact our support team at [email protected]. We can assist with:
- Account setup and login problems
- Deposit and withdrawal queries
- Bonus activation and wagering requirements
- Identity verification documents
- Game loading or browser compatibility
When you write in, include the email address registered to your account and a brief description of what happened. If you saw an error message or reference number on screen, copy that too — it helps us trace the issue faster and reply with something useful on the first go.
You can also reach us via live chat or email during our support hours, which run around the clock. Response times depend on query volume, but most messages are answered within a few hours.
Responsible gambling resources
If gambling is causing problems, free and confidential support is available through GamCare (National Gambling Helpline: 0808 8020 133, available 24/7) and BeGambleAware. You can also self-exclude across all UK-licensed sites via GamStop, or block gambling sites on your devices with Gamban or BetBlocker.
For help setting deposit limits, session reminders, or requesting self-exclusion on your account, contact our support team at [email protected]. Gambling should be entertainment, not a chore.
Complaints and escalation
If your issue wasn't resolved to your satisfaction, email [email protected] with your original correspondence and a clear explanation of what went wrong. We review complaints within 10 business days and aim to reach a fair resolution.
For matters that remain unresolved, you can escalate your complaint to the relevant regulatory authority or independent dispute resolution service, depending on the nature of your concern.
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable — for free, confidential support, visit BeGambleAware.org.